Telehealth Informed Consent
December 8, 2025
Telehealth involves the use of secure electronic communications, information technology, or other means to enable a healthcare provider and a patient at different locations to communicate and share individual patient health information for the purpose of rendering clinical care. This “Telehealth Informed Consent” informs the patient (“patient,” “you,” or “your”) concerning the treatment methods, risks, and limitations of using a telehealth platform.
Services Provided:
Telehealth services offered by VH Medical Group (DE), P.A. (“Group”), and the Group’s engaged providers (our “Providers” or your “Provider”) may include a patient consultation, diagnosis, treatment recommendation, prescription, and/ora referral to in-person care, as determined clinically appropriate (the “Services”). Visana Health, Inc. does not provide the Services; it performs administrative, payment, and other supportive activities for Group and our Providers.
Electronic Transmissions:
The types of electronic transmissions that may occur using the telehealth platform include, but are not limited to: * Appointment scheduling;* Completion, exchange, and review of medical intake forms and other clinically relevant information (for example: health records; images; output data from medical devices; sound and video files; diagnostic and/or lab test results) between you and your Provider via:
- asynchronous communications;
- two-way interactive audio in combination with store- and- forward communications; and/or
- two-way interactive audio and video interaction; * Treatment recommendations by your Provider based upon such review and exchange of clinical information; * Delivery of a consultation report with a diagnosis, treatment and/or prescription recommendations, as deemed clinically relevant; * Prescription refill reminders (if applicable); and/or * Other electronic transmissions for the purpose of rendering clinical care to you.
Expected Benefits:
* Improved access to care by enabling you to remain in your preferred location while your Provider consults with you. Our telehealth services are available 8 hours a day, 5 days a week. * Convenient access to follow-up care. If you need to receive non- emergent follow-up care related to your treatment, please contact your Provider by sending a message to your Provider, Health Coach, or Care Coordinator.
Service Limitations:
* The primary difference between telehealth and direct in-person service delivery is the inability to have direct, physical contact with the patient. Accordingly, some clinical needs may not be appropriate for a telehealth visit and your Provider will make that determination.* Our providers do not address medical emergencies. If you believe you are experiencing a medical emergency, You should dial 9-1-1 and/or go to the nearest emergency room. Please do not attempt to contact VH Medical, Inc., GROUP, or your Provider. After receiving emergency healthcare treatment, you should visit your local primary care Provider.* Our Providers are an addition to, and not a replacement for, your local primary care provider. Responsibility for your overall medical care should remain with your local primary care provider, if you have one, and we strongly encourage you to locate one if you do not. * Group does not have any in-person clinic locations.
Security Measures:
The electronic communication systems we use will incorporate network and software security protocols to protect the confidentiality of patient identification and imaging data and will include measures to safeguard the data and to ensure its integrity against intentional or unintentional corruption. All the Services delivered to the patient through telehealth will be delivered over a secure connection that complies with the requirements of the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).
Possible Risks:
* Delays in evaluation and treatment could occur due to deficiencies or failures of the equipment and technologies, or provider availability.* In the event of an inability to communicate as a result of a technological or equipment failure, please contact the Group at members@visanahealth.com.* In rare events, your Provider may determine that the transmitted information is of inadequate quality, thus necessitating a rescheduled telehealth consult or an in-person meeting with your local primary care doctor.* In very rare events, security protocols could fail, causing a breach of privacy of personal medical information.
Continued Care or Treatment:
You expressly authorize us to release your health information to healthcare providers involved in your health care now and in the future to continue your care or treatment. Additionally, we may share your information through a secure, HIPAA-compliant health information exchange (“HIE”), which gathers information about the medical services you receive from different providers and makes it available electronically to the providers treating you. Depending on your location, your authorization allows us to share your information through an HIE and permits us, Zus, and other HIEs we may later identify, and each of their employees, agents, members, and affiliates, if applicable, to see and obtain access to your electronic health records from your other health care providers who are authorized to disclose information through the HIE for treatment, payment and healthcare operations purposes.
Some HIEs require your consent, and some allow for the exchange and sharing of your information among healthcare providers unless a patient opts-out of the HIE. If you do not opt-out of certain HIEs, your information will be available through the HIE network in accordance with the Notice of Privacy Practices and applicable law. You may opt-out of sharing your information by sending an opt-out request to hie@visanahealth.com. However, information that is sent over to or via an HIE prior to processing your opt-out may continue to be maintained by, and accessible through, the HIE. Note that your consent to share your information within the HIE is not a condition for receiving care from us.
Patient Acknowledgments:
I further acknowledge and understand the following:
- Prior to the telehealth visit, I have been given an opportunity to select a provider as appropriate, including review of the provider’s credentials, or I have elected to visit with the next available provider from Group, and have been given my Provider’s credentials.
- If I am experiencing a medical emergency, I will be directed to dial 9-1-1 immediately and my Provider is not able to connect me directly to any local emergency services.
- I may elect to seek services from a medical group with in-person clinics as an alternative to receiving telehealth services.
- I have the right to withhold or withdraw my consent to the use of telehealth in the course of my care at any time without affecting my right to future care or treatment.
- Federal and state law requires health care providers to protect the privacy and the security of health information. I am entitled to all confidentiality protections under applicable federal and state laws. I understand all medical reports resulting from the telehealth visit are part of my medical record.
- Group will take steps to make sure that my health information is not seen by anyone who should not see it. Telehealth may involve electronic communication of my personal health information to other health practitioners who may be located in other areas, including out of state. I consent to Group using and disclosing my health information for purposes of my treatment and care coordination, to receive reimbursement for the services provided to me, and for Group’s health care operations.
- Dissemination of any patient-identifiable images or information from the telehealth visit to researchers or other educational entities will not occur without my consent unless authorized by state or federal law.
- There is a risk of technical failures during the telehealth visit beyond the c control of Group.
- Persons may be present during the telehealth visit other than my Provider who will be participating in, observing, or listening to my consultation with my Provider (e.g., in order to operate the telehealth technologies). If another person is present during the telehealth visit, I will be informed of the individual’s presence and his/her role.
- My Provider will explain my diagnosis and its evidentiary basis, and the risks and benefits of various treatment options.
- I have the right to request a copy of my medical records. I can request to obtain or send a copy of my medical records to my primary care or other designated health care provider by contacting Group via email at: members@visanahealth.com A copy will be provided to me at reasonable cost of preparation, shipping and delivery.
- There is no guarantee that I will be issued a prescription and that the decision of whether a prescription is appropriate will be made in the professional judgement of my Provider. If my Provider issues a prescription, I have the right to select the pharmacy of my choice.
- There is no guarantee that I will be treated by a Group provider. My Provider reserves the right to deny care for potential misuse of the Services or for any other reason if, in the professional judgment of my Provider, the provision of the Services is not medically or ethically appropriate.
- Permit Group, Visana Health, and my Provider to release, share and obtain my PHI through an HIE unless and until I opt-out of sharing my information.
Additional State-Specific Consents:
The following consents apply to patients accessing Group’s website for the purposes of participating in a telehealth consultation as required by the states listed below:
- Alaska: I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here.
- Iowa: I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here.
- Idaho: I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here.
- Indiana: I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here.
- Kentucky: I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here.
- Maine: I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here; Or, the Maine Board of Osteopathic Licensure’s website, here.
- Oklahoma: I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here; Or, the Oklahoma Board of Osteopathic Examiners’ website, here.
- Rhode Island: I have been informed that if I want to register a formal complaint about a provider, I should visit the medicalboard’s website, here.
- Texas: I have been informed of the following notice: NOTICE CONCERNING COMPLAINTS - Complaints about physicians, as well as other licensees and registrants of the Texas Medical Board, including physician assistants, acupuncturists, and surgical assistants may be reported for investigation at the following address: Texas Medical Board, Attention: Investigations, 333Guadalupe, Tower 3, Suite 610, P.O. Box 2018, MC-263, Austin, Texas 78768-2018, Assistance in filing a complaint is available by calling the following telephone number: 1-800-201-9353, For more information, please visit our website at www.tmb.state.tx.us.
AVISO SOBRE LAS QUEJAS- Las quejas sobremédicos, asi como sobre otros profesionales acreditados e inscritos del ConsejoMédico de Tejas, incluyendo asistentes de médicos, practicantes de acupuntura yasistentes de cirugia, se pueden presentar en la siguiente dirección para serinvestigadas: Texas Medical Board, Attention: Investigations, 333 Guadalupe,Tower 3, Suite 610, P.O. Box 2018, MC-263, Austin, Texas 78768-2018, Sinecesita ayuda para presentar una queja, llame al: 1-800-201-9353, Para obtenermás información, visite nuestro sitio web en www.tmb.state.tx.us
- Vermont: I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here; Or, the Vermont Board of Osteopathic Examiners’ website, here.